What happens when I place my order?
*Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible.
*Once it is printed, transferred, and sent to sewing, you will receive an email that says "processing," followed by a "shipped" email, meaning the label is created.
*The total time can be 3-15 business days depending on the order size and season. (Holidays and other seasons with severe weather may impact production and shipping).
*Items must be in their original state and packaging within 30 days of purchase for valid exchanges or returns. EXCLUDING team gear and Custom Items.
*Footwear must be returned in its original shoebox, unworn.
ORDER CANCELLATIONS
Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are:
- *Item(s) not available
- *Difficulty in processing payment information
- *Cannot ship to address provided
- *Duplicate order was placed
- *Canceled due to a customer request (if possible)
Custom Made Exchange Policy
*We are not a retail storefront, we are an online shop ONLY, and do not carry stock. Please be patient as we fulfill your order.
*We are not Amazon, so 2-day shipping doesn't apply until the garment is finished. All retail items except for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made-to-order.
*Since we are a made-to-order shop, exchanges are not easily applicable. If you wish to exchange something, the customer is responsible for return shipping costs as well as a restocking fee. Items must be returned within 7 days of receipt, unworn, and in sellable condition. Once XPA receives your items, we will issue a new work order for a garment of equal value and send a new payment link for shipping.
When will I get my refund?
Refunds will be issued back to your original form of payment
within 10 business days of when the return was dropped off at a UPS, USPS or
FedEx Facility. Normal bank processing times do apply and may take up to a full
billing cycle.
Will I
be refunded for the shipping fee?
No, we do not refund the shipping fee.
These policies are subject to change without notice.
Important Notice/Terms
