Xtreme Pro Apparel offers returns within 30 days of purchase for store credit or items that arrive damaged. *Some restrictions apply.
What happens when I place my order?
*Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible.
*Once it is printed, transferred, and sent to sewing, you will receive an email that says "processing," followed by a "shipped" email, meaning the label is created.
*Shipping speed does NOT apply until the garment is COMPLETE. All retail items except for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made-to-order.
*Orders placed after business hours will not ship until the following business day. For example, if FedEx 2-day shipping is paid on a Tuesday after 3 PM MST, the order will be shipped the following business day, Wednesday, and arrive Friday.
*Holidays, weekends, and scheduled delays due to staffing or severe weather may impact shipping speeds.
*Free shipping terms on orders over $120 apply only to states within the contiguous United States.
*Xtreme Pro Apparel is not responsible for any lost, stolen, delayed, or damaged packages. Please file a claim with FedEx to receive a reimbursement and contact us immediately to assist with placing a new order, or if you have questions on this process.
*The total time can be 3-15 business days depending on the order size and season. (Holidays and other seasons with severe weather may impact production and shipping).
*Personalized/custom products are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges.
*Face coverings, headgear, mouthguards, socks, and underwear are not returnable, and not refundable. Colors, patterns, sizing, nosepieces, and fabric may vary for facemasks as our supplier's inventory varies across the U.S.
*All sale items or price-reduced/markdowns are FINAL SALE and not eligible for replacement, returns, or refunds.
*If items are returned that are on sale such as sublimated or retail items, items are not refundable and only eligible for store credit in an equal amount less shipping & handling costs.
*Items must be in their original state and packaging within 30 days of purchase for valid exchanges or returns. EXCLUDING team gear and Custom Items.
*Original packing slips must be included in the original claim and returned goods.
*Returns & Exchanges on the retail items are at the sole discretion of Xtreme Pro Apparel.
*Footwear must be returned in its original shoebox, unworn.
*Sale & marketing promotions do NOT apply to custom orders or items that are already on sale.
*15% restocking fees apply to returned retail items (would not apply to custom or personalized items since non-refundable).
*Returns are not eligible until unwanted garments or footwear are returned to Xtreme Pro Apparel within 7 days of the printed return label.
*You may submit a request to return online orders by filling out our Forms within 5 days of receiving your item in order to get a replacement.
QUICKLY Start the RETURN process (Customer Initiated):
Log in to your account on www.xpagear.com in the 'My Account' section (or create one).
In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the RMA for.
Once in the order, click on the "Add New RMA" button.
Choose the number of items you want to return in the Order Items section.
In the Order Return Options section, choose the Reason and Method for the return.
Finally, add comments in the Comments section. This is optional. Once done, click Save RMA and an email will be sent to you to await further instructions.
Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are:
*Item(s) not available
*Difficulty in processing payment information
*Cannot ship to address provided
*Duplicate order was placed
*Canceled due to a customer request (if possible)
Custom Made Exchange Policy
*We are not a retail storefront, we are an online shop ONLY, and do not carry stock. Please be patient as we fulfill your order.
*Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made to order.
*Since we are a made-to-order shop, exchanges are not easily applicable. We stand by our products, however, if you wish to exchange something, the customer is responsible for return shipping costs as well as a restocking fee. Items must be returned within 7 days of receipt of the return label (or within 30 days of delivery), unworn, and in sellable condition. We ask customers to place a new order online for the correct size only when their return is approved.
*Once XPA receives your items, we will issue a credit for the returned items deemed to be in resellable condition or otherwise noted. If items were incorrectly sent, we can offer a refund (less shipping & handling) provided the items are in new condition and within 30 days of receipt.
When will I get my refund?
Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA. Normal bank processing times do apply and may take up to a full billing cycle.
Will I be refunded for the shipping fee?
No, the shipping fees are nonrefundable. The customer is responsible for paying all shipping costs for returning an item.
These policies are subject to change without notice.